5 Delivery Areas

1. Support Desk

Your Albany managed services provider, TAG Solutions, will provide remote information technology helpdesk services 24 hours a day, 7 days a week. Support requests can be initiated by calling or emailing the support desk. All support requests will be responded to by a friendly and knowledgeable IT professional. Each request will be logged and assigned a unique support ticket number. Support requests will be reviewed at least monthly to identify opportunities to reduce or eliminate future support incidents.


2. Centralized Service

TAG Solutions will assign a dedicated Network Operations Center (NOC) Manager to the customer. The NOC Manager will deliver proactive services, such as system patching and remote device monitoring with the use of a software agent installed locally on customer computing devices. The goal of the Central Services Delivery Area is to minimize support requests and increasing overall network performance and optimization.


3. Technology Alignment Manager 

TAG Solutions will assign a dedicated Technology Alignment Manager (TAM) to the Customer. The TAM’s goal is to regularly assess the Customer’s computer network environment and identify technical risks (things that could create future network outages) and opportunities to improve overall computer and network performance. The TAM will present the findings from alignment assessments to the Virtual Chief Information Officer (vCIO) for consideration.


4. Virtual Chief Information Officer (vCIO)

TAG Solutions will assign a dedicated vCIO to the Customer. The vCIO’s goal is learn the Customer’s business, understand the opportunities to reduce technical risk from the TAM, and use this information to craft an Information Technology Strategy and associated Information Technology budget.


5. Professional Services

Information Technology projects are inevitable. System upgrades, migrations, and the implementation of new applications and infrastructure will be required from time to time in order to reduce IT noise or execute strategic initiatives. The professional services, hardware and software required to complete IT projects are not included in the scope of this agreement and will be billed separately, with the Customer’s approval, as fixed fee engagements. When IT Projects are implemented, TAG Solutions will provide dedicated resources, such as a Project Manager, Engineers and Technicians required to complete the engagement in a timely and comprehensive fashion. All IT projects will be completed using TAG Solutions’ formal Project Management Methodology, which is based largely on Project Management Institute (PMI) guidelines and standards.


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More Reasons TAG Solutions is the Best Albany Managed Services PRovider For YOur Business

1. We have clearly defined roles and responsibilities.

With TAG Solutions, you will have a team of experts supporting you in every aspect of your business. Instead of having one person who is handling everything, you will have technology advisors, support team members, and experts in various fields working together to ensure the success of your business. Our five delivery areas are representative of the different members of your team, and each of them is an expert in their specific area. This ensures comprehensive support for all of your business needs.


2. We provide consistent delivery to ensure all customers receive the same level of service.

No matter what your business or industry is, or what size your company is, we will provide you with our highest level of service. Our customers are the top priority and we know how important it is to keep your business running, no matter what.


3. We have both proactive and reactive tasks which means that the work won’t become muddled and create issues.

Many managed service providers work on a break/fix model, which means they are primarily reactive when something breaks. This leads to more downtown for your company because the proper measures weren’t put in place from the start. TAG Solutions utilizes both proactive and reactive tasks to ensure that your network is secure before something happens. If there is an issue, we are able to react more quickly and restore your network because we are familiar with how everything is set up.


4. We are able to manage cost drivers.

We provide both hardware and software for your company, and because we are providing it directly to you, we are able to make sure that we are providing the best products and solutions for your business. We are always aware that cost is a huge driver in IT decisions, and we want to ensure that we keep your costs manageable while providing the valuable solutions you need to keep your business running. We will make sure you have the right equipment that will stand the test of time and save your money in the long term.


5. We are able to increase efficiencies.

Since our entire team is in-house, including our cybersecurity branch, we are able to provide you with a much more efficient IT solution. Our support team will respond to your tickets as quickly as possible, and route them to the person with the expertise to help. Additionally, our Technology Alignment Manager (TAM) and Virtual Chief Information Officer (vCIO) are ready to discuss the needs of your business in the present and years down the line to help you develop a long-term strategy that works with where your business is headed.