Unified Communications

At TAG Solutions, we got our start helping our customers satisfy all of their business communications needs. As technology continues to evolve, we always stay at the cutting-edge of unified communications. From business phone systems, to video conferencing and collaboration tools, to mobile device support, TAG Solutions is here to keep your business connected and communicating, no matter where you are.

Unified communications affect companies at both an internal and external level. Businesses need to ensure that their employees are able to communicate and collaborate with one another internally, as well as maintain a consistent connection to their external customers. At TAG Solutions, we have over 30 years of experience in the unified communications field, and we will work to find the right solutions for your business. We will work with you to install phone systems, set up and maintain contact centers, integrate VoIP into your existing network, and help set up and train your employees on various video and chat services, including Microsoft Teams. With TAG Solutions, you can rest assured that you are getting the best service and the most updated unified communications solutions for your business needs.

UNIFIED COMMUNICATIONS OFFERINGS

Our services allow for people to connect, communicate and collaborate with simplicity and ease. Products and services TAG Solutions provides include:

Voice over IP VoIP

Voice over IP (VoIP)

Hosted VoIP

Hosted Voice over IP (VoIP)

Video Conferencing

Video Conferencing

Web Conferencing

Web Conferencing

Contact Center

Enterprise Contact Center Applications

Mobility

Mobility

Physical Infrastructure

Physical Infrastructure

Collaboration Platforms

Collaboration Platforms

e911

e911 & Emergency Notification Systems

Overhead Paging

Overhead Paging

eFax

Electronic Fax (eFax)

Internet and Dial Tone Brokerage

Internet & Dial Tone Brokerage

4 THINGS WE DO BETTER…

4 Things We Do Better

Integration

Our team specializes in integrating new Unified Communications systems with older technology. Our clients have the option of replacing their old phone system over a period of time, as opposed to incurring all replacement costs at once. We can reuse all of your old peripheral equipment too, such as IVR systems, call recording systems, overhead paging, and automatic dialers! This is perfect for the customer that wants to replace outdated phones with new technology in a phased approach.

4 Things We Do Better

Training

Training end users is critical for a successful installation of a new Unified Communications system, so we include it at no cost before every new system is implemented. We send a crew of trainers and technicians to the customer’s office to assist with any questions end users may have about using the new phones and software. We also include system administration training. Our certified technicians teach our customers how to make common system changes such as creating and modifying users, and resetting voicemail passwords.

4 Things We Do Better

Data Networking

A great Unified Communications system requires a great underlying data network. There is nothing worse than having your important phone call interrupted by bad audio or dropped altogether. It’s easy to ensure that phone calls have pristine quality if you take the time to prepare the data network for voice traffic. Before our certified network engineers install VoIP phones and collaboration tools, we assess the data network and verify that proper configuration parameters are in place – so our customers will never experience a phone call with poor quality.

4 Things We Do Better

Project Management

Technology implementations have many moving parts, critical deadlines, important objectives and numerous stakeholders. It is imperative to conduct installations using a well-defined project management methodology. We dedicate an experienced project manager to each job and spend time up front on planning activities such as project scheduling and resource management. A communication strategy that effectively provides stakeholders with regular status updates and risk management is defined to manage costs and hit deadlines.

CEOs and CFOs Look to TAG Solutions FOR THESE Unified Communications and Business Telephone Challenges:

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Irritated about the amount of time it takes to fix business telephone problems

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Uncertain about how to integrate new VoIP technology with legacy platforms

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Looking for a business phone system that is easy for users to manage and use

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Needs a communications solution that takes seconds to make common configuration changes

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Suffering from the burden of costly telephone maintenance fees

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Searching for a way to reduce expenses on monthly telephone bills

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Worried about potential liability and exposure due to VoIP security threats and vulnerabilities

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Dependent on enterprise contact center features and reporting while maintaining connectivity

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Confused about how they can leverage emerging technologies in their business (i.e. Cloud VoIP)

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Continually falling behind competitors with poor telephony implementations

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Staying in compliance with E911 and emergency notification system requirements

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Tired of the restraints corresponding with outdated business telephony cabling

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Cannot tolerate phone outages, especially when it directly impacts customers and operations

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Overwhelmed by the thought of implementing and training end users on a new phone system

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Struggling to use communication and collaboration tools in a productive manner

Our Unified Communications Solutions Include:

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Why Tag Solutions?

Customers have depended on TAG Solutions for 30 years to provide the most top-quality service in the Albany region, and to serve as a strategic partnership so they can achieve their business goals today, tomorrow, and for years to come. We provide cutting-edge IT solutions for all of your managed services, cybersecurity, and unified communications needs.

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