I WANTED TO TAKE A MINUTE TO TELL YOU HOW WONDERFUL IT IS TO HAVE DAVE IN OUR LIVES
I wanted to take a minute to tell you how wonderful it is to have Dave in our lives. He’s been invaluable especially during this sleep install and its been very challenging at times. You can see the knowledge that he has but he is also responsive, follows through and in general is great to work with. We wouldn’t be opening the sleep center on time on Monday without his assistance. Thanks for giving him the time to do this right, we appreciate it.
I Couldn’t Ask For A Better Effort From TAG
I want to thank you gentlemen and your desktop support team for the great job you are doing, and the excellent response times we are getting, even while “hellzapoppin” during this transition. I couldn’t ask for a better effort from TAG. And the difference between this and what I had before – night and day. Thanks, and keep up the great work!
They’re always there, willing to assist and find solutions.
They have that small company feel every time we call in, whether we’re working on a technical support issue or adding a new line of service. We work with the same individuals, we have business relationships with the same teams and it’s important because when we call in, we’re not starting from scratch. They know our company, they know our portfolio, they know our product line and they’re always there, willing to assist and find solutions. Our management team would require that we do all of our Shoretel upgrades at night and make our support vendor come on-site because it was a new technology and we weren’t 100% comfortable with it yet. Even though our solutions engineer could’ve done this remotely from their home office, he would come down here at 5pm and we’d spend the night in the office upgrading our systems. The fact that they put that level of effort into making sure that we felt comfortable and well-supported – I think that says everything you need to say about TAG Solutions.
Allows Us To Confidently Respond
TAG Solutions created a DR plan that allows us to confidently respond to unpredictable events such as floods, fires, and severe network outages.
Amazing Success On Such Short Notice
I just wanted to let you all know how wonderful it continues to be to be working with TAG Solutions. From the beginning this has been a very professional and personable relationship. We know that the startup of a new relationship can be challenging as we better understand each other. Throughout all of this we continue to feel that you are very focused on us and our success. This recent project to replace the XP machines in all of our sites certainly was an amazing success on such short notice. We greatly appreciate your attention to this and the fact that you managed your resources to be able to meet the timeline while continuing to meet your regular day-to-day customer obligations. Kudos to your entire team. In particular please thank Russ, Joel, Dan, Matt, and Josh for hitting the road for us!
The most memorable and enjoyable experience working with TAG Solutions is certainly the people.
What we enjoy most about working with TAG is the ability to challenge each other. We will come with solutions or systems that we’re thinking about and TAG is very open and honest about whether we should be looking at a different option or maybe the solutions that we’re thinking of are in line with what we need. I think the open and direct dialogue is probably the most advantageous part of the whole relationship.