5 Things We Do Better!

Unified Communications - 5 Things We Do Better page1. We offer No Risk, No Anxiety Purchasing.

Our services are backed by a 100% money back guarantee and we simply do not believe in any kind of “early termination fees”. 

2. Integration.

Our team specializes in integrating new VoIP telephone systems with old dinosaur telephone systems. That means our clients have the option of replacing their old phone system over a period of time, as opposed to incurring replacement costs all at once.  We can also reuse all of your old peripheral equipment too, such as IVR systems, call recording systems, night bells, overhead paging, and automatic dialers! This methodology is perfect for the customer that wants to replace old technology with new technology in a phased approach.  Just look what Balchem Corporation had to say:

“I just wanted to say what a pleasure it is to be working with Jim on this Covington project.  With so many moving parts from the phone system, wireless network, cabling to all the other pieces we have to put together, it is a huge help to have someone as knowledgeable, flexible and easy to work with as Jim.” – Jeffrey McCartney, Corporate Informations Systems Manager

3. Training.

Training end users is sooo critical for a successful installation of a new phone system that we include it, at no cost in every implementation.  We provide 1 hour, instructor led, classroom style training to each and every end user before the new phone system is cutover. We teach end users to use the features of the new telephone and software using a live demo kit, with real phones and computers during our training sessions. Users learn how to execute common features such as conferencing, call transfer, paging, call park, redial, etc. We also take adequate time to teach them how to setup and use their new voicemail box! Then, we send a crew of trainers and technicians to the customer’s office the day after the new phone system “goes live” to walk around and help end users with any questions they may have about using the new phones and software! Lastly, we also include – at no cost – system administration training. Our certified technicians will teach our customers how to make common system changes such as creating / modifying a user, creating / modifying an auto attendant, resetting voicemail passwords and much more. Just look what this Regional Bank had to say:

I just wanted to pass on a word of appreciation regarding Jimmy Alberelli.  As you know he performed our ShoreTel upgrade as well as the “What’s New” training and the Bank is incredibly happy with the outcome.  Many senior management members have specifically mentioned how please they are with how the system is now and how applicable and professional the training was. I look forward to may more projects in the future.” – Systems Engineer, Regional Bank

4. We Do Data Networking Too!

We’ve learned that a great VoIP telephone system requires a great underlying data network. There is nothing more irritating than having your important phone call be interrupted with static, voice clipping or one way audio. It is incredibly easy to make sure that phone calls have pristine quality if you take the time to prepare the data network for voice traffic. Before we even think about installing VoIP phones, we assess the data network and verify that proper configuration parameters are in place – so our customer will never experience a phone call with poor quality. And by the way – we do not have the phone technicians perform this work, instead we have one of our certified network engineers do it because they understand network switching and routing way better! Just look what Keeler Motor Car Co. had to say:

“We have been TAG clients for going on 10 months now and couldn’t be happier with the switch we made.  The phone system (ShoreTel) is fabulous, but better than that is the TAG Solutions support staff.  They have been available to answer questions/concerns and help when we have had trouble with our network equipment interfacing with the phones.  Their staff has gone above and beyond the call of duty when necessary.”  – Shannon Younkin, Controller.

5. Project Management.

Technology implementations have many moving parts, critical deadlines, important objectives and numerous stakeholders. It is imperative to conduct installations using a well define project management methodology. We assign and dedicate an experienced project manager to each and every job. We spend time up front on planning activities such as  project scheduling, resource management and procurement. We define a communication strategy that effectively provides stakeholder with regular status updates and effective risk management. We are determined to execute the scope, manage costs and hit deadlines.  Just look what New York School Boards Association had to say:

I want to take this opportunity to acknowledge you and your staff for a job well done.  The recent Shoretel installation at our offices went smoothly with no down time and visible glitches.  Your team is terrific!  Thanks again for the attention to detail and adherence to schedule.  After working with your marketing and installation team on this and other projects, I don’t believe any other vendor would have done as well.”­ – Rita Lashway, Deputy Executive Director.