3 Things We Do Better!

Managed Services - 3 Things We Do Better page1. We offer No Risk, No Anxiety Purchasing

Our managed IT services are backed by a 100% money back guarantee and we simply do not believe in any kind of “early termination fees”.

2. First Call Resolution

We answer our phones live from 7:00 a.m. to 6:00 p.m. and give all clients an emergency after hours number they may call if a problem arises, including weekends. More importantly, our technicians answer the phone and are ready to start fixing computer problems immediately. Why? Because computer disruptions should be addressed immediately, there is no reason to wait for a call back – and – many of the people we support work outside normal hours. If they cannot access their computer network AND can’t get hold of anyone to help them, it’s incredibly frustrating. Just look at what National Corporate Research had to say:

“TAG Solutions always meets our needs and continually exceeds our expectations.  Their technical support is friendly and knowledgeable, and their customer service is top notch.  They are a pleasure to do business with.” – Jesse Robetoy, Supervisor of User Support.

3. Consultative Workshops

We consistently and proactively offer new ways to improve your network performance, eliminate risk and reduce IT costs with monthly workshops designed to help our customers de-mystify the complex nature of computer networks. We discuss asset management, risk appetite, disaster recovery planning, emerging technologies and much more. For more information on the consultative workshops, click here. Just look at what VNA of Albany Inc & Affiliates had to say:

Russ has been a great asset to our company. His proactive approach, helpfulness, and expertise goes above and beyond just “fixing hardware and software issues.” He regularly sits down with me and discusses our current issues, steps we can take to resolve them, and future projects that should be thought of. I really do appreciate the time he takes to sit down and discuss our infrastructure and improvements that can/should be made.” – Brian Leamy, Controller