More importantly, what can we change or do better? We love, love, love feedback from our beloved customers. Please do not be bashful! Give us the Good, Bad and Ugly.
We use positive client feedback to reinforce the behaviors of our employees that create memorable customer experiences. We celebrate perceived “good work” with employee awards, company BBQs and everyday praise. We want our staff to be crystal clear on what it is we do or do not do that create “raving fans” amongst our clients.
We use negative client feedback as a fantastic and effective learning tool. Criticism remains anonymous; we do not share the source with our employees. We do however, discuss the feedback publicly and learn from mistakes. We also use this information to drive innovation efforts that will create processes, programs, and methodologies that our clients demand. A few examples of this are:
These are just a few of many examples. We hope you will help us improve by giving us feedback!
We are not sure what the delineation is between “Bad” and “Ugly” feedback… no worries , the classification does not change our intent to learn from our customers!
Please email your appreciated thoughts to firstname.lastname@example.org.